Shipping policy

Shipping Policy

Cheeky Plush partners with major international carriers such as FedEx, DHL, UPS, SF Express, and EMS, who work with local couriers to deliver straight to your door. We proudly offer flat-rate worldwide shipping.

All orders and payments are subject to verification and approval before shipping, which may take several days. To help prevent fraud, orders with incorrect billing information or requiring additional verification may be delayed or cancelled.

Shipping Process

We require 2–5 business days on average to process your order and transfer it to our carrier's sorting facility. Some orders may take longer (up to 10 business days), especially around major holidays or for popular items with limited stock.

Once your order has begun processing, we are unable to make changes, including address changes. We only ship to the address provided at checkout.

We ship on business days only (not on Saturdays, Sundays, or holidays). You'll receive a Shipping Confirmation email once your order ships.

Orders with multiple items may ship separately and arrive on different dates.

Tracking

All orders include a tracking number, which will be emailed to you once your order reaches the carrier's sorting facility. Some carriers take several days to update tracking information. If your order was placed more than 5 business days ago and your tracking still shows no information, please contact us.

Delivery Times

Delivery times vary by country or region. Specific delivery dates are not provided or guaranteed. 

Cheeky Plush is not responsible for delays caused by conditions beyond our control, such as customs clearance, holidays, severe weather, labor disputes, or protests.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, or customs fees charged once the package reaches the destination country. These fees are the sole responsibility of the recipient. Cheeky Plush has no control over and cannot predict these charges. If a shipment is refused and returned, you are responsible for any import taxes and return shipping costs. For questions, contact your local customs office.

Lost, Stolen, or Damaged Packages

Cheeky Plush is not responsible for lost, stolen, or damaged packages. If your tracking shows your package was delivered but you haven't received it, please report it and/or file a claim with the shipping carrier.

We use the tracking and delivery confirmation timestamps from the carrier when reviewing damage or return requests, and may not be able to honor claims that are not reported.

Wrong Address Disclaimer

It is the buyer's responsibility to ensure the shipping address is correct before placing an order. We begin processing orders immediately, so we cannot change an order once it has been placed or retrieve it once it has been processed.

Feedback

Questions or concerns? Email us at contactcheekyplush@gmail.com.