Refund policy

Refund Policy

We want you to love your Cheeky Plush. If something isn't right, we're here to help.

Return Policy

Cheeky Plush accepts returns or exchanges on items purchased from our website within 30 days of purchase, under the following conditions:

  • The item shows no signs of use or damage
  • All original packaging is intact
  • Items showing signs of damage or use are not eligible for return

Items cannot be returned or exchanged after 30 days of purchase.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, contact us at contactcheekyplush@gmail.com with your order number and the reason for your return or exchange.

Exchanges

To request an exchange, email contactcheekyplush@gmail.com with your order number and the reason for the exchange.

Return Shipping

You are responsible for paying your own shipping costs when returning an item. If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved or rejected. If approved, your refund will be processed and credited automatically to your original payment method.

Late or Missing Refunds

Processing between financial institutions usually takes 2–3 business days before a refund is posted. If you still haven't received your refund after that, email us at contactcheekyplush@gmail.com and we'll investigate.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, email us at contactcheekyplush@gmail.com within 48 hours of delivery with your order number and photos of the damage. If damage is not reported within 48 hours, we may not be able to honor your claim. We use the tracking and delivery confirmation timestamps from the carrier when reviewing damage or return requests.

Feedback

We'd love to hear your feedback, questions, or concerns. Email us at contactcheekyplush@gmail.com.